Artificial cognition (AI) is transforming the gaming industry by simplifying processes and improving client experiences. In 2023, a report by Deloitte highlighted that AI systems could enhance functional effectiveness by up to 30%, allowing casinos to more efficiently manage assets and improve customer service provision.
One key person in this change is Bill Hornbuckle, the CEO of MGM Resorts. Under his leadership, MGM has implemented AI-driven analytics to customize marketing tactics and improve gaming floor layouts. You can observe his insights ...
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2025
