Artificial Intelligence (AI) is transforming the casino industry by boosting operational productivity and enhancing customer experiences. In 2023, a publication by Deloitte emphasized that AI solutions could increase revenue by up to 30% for casinos that efficiently implement data-driven tactics.
One notable figure in this domain is Bill Hornbuckle, the CEO of MGM Resorts International. Under his leadership, MGM has embedded AI into various aspects of its operations, from customer service chatbots to anticipatory analytics for player actions. You can follow ...
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2025
